AI Assistant

What it does

The AI Assistant handles the majority of inbound WhatsApp queries end-to-end: it understands what the customer wants, pulls the right product information, asks for missing details, and moves the chat toward a confirmed order.

Key capabilities

• • Understands intent (pricing, availability, order placement, policies, status requests).
• • Uses your Products + Documents + Website Indexing as its knowledge base.
• • Suggests alternatives/upsells when a product is unavailable or incomplete.
• • Escalates or routes edge cases to the dashboard workflow when needed.

Typical flow

1. 1) Customer asks a question in WhatsApp.
2. 2) AI identifies the intent and extracts entities (product name/SKU, quantity, etc.).
3. 3) AI answers using product data + knowledge sources and asks follow-up questions.
4. 4) Conversation progresses into cart/order steps handled by your operational modules.