Documents

What it does

Documents creates a curated knowledge base for your sales assistant—so answers stay aligned with your business rules and brand messaging.

Key capabilities

• • Upload documents used for replies (FAQs, policies, product sheets).
• • Improve accuracy for repeat questions (returns, shipping, warranties, GST, etc.).
• • Reduce human load by standardizing answers across the team.

Where it helps most

• • Policy questions: returns, delivery timelines, payment options.
• • Product details: pack sizes, specs, compatibility, usage notes.
• • Business info: address, GST, hours, and standard processes.